1. Introduction

TotalSurvey ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property inspection and surveying platform.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name, email address, and phone number
Company name and job title
Billing and payment information
Property inspection data and reports

Automatically Collected Information

When you use our platform, we automatically collect:

Device information and browser type
IP address and location data
Usage patterns and platform interactions

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Respond to your comments, questions, and requests
Send technical notices, updates, and security alerts
Comply with legal obligations

4. Data Security

We implement enterprise-grade security measures including ISO 27001 certification, 256-bit AES encryption, and regular security audits. Your data is stored in UK-based data centers with full GDPR compliance.

5. Your Rights

Under GDPR and UK data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Data portability

6. Contact Us

For any privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@totalsurvey.com.