Quality Statement

Total Surveys take quality and customer satisfaction seriously.

 

Total Surveys is an ISO 9001 Registered Firm.  A copy of our certificate is available to Authorised Users in our Document Download Centre.

The following procedure is used for survey projects:

• A unique job file is created for each project.
• All relevant documentation is included in each job file. A “Site” version and duplicate “Office” version are created to facilitate the resolving of any queries / questions that may arise on-site, since both site staff and office staff have a copy of the applicable information for each project, and can therefore communicate more effectively.
• The job file contains all relevant correspondence, including details of the client’s specification and requirements, and any subsequent changes/revisions.
• Each project file also contains a Risk Assessment form for completion, with details of any known risks as advised by the client.
• Depending on the nature of the project, the job file may contain specific Health & Safety documentation and Method Statements.
• QA check sheets are included for each project.
• Independent QA checks are also carried out.
• Client satisfaction questionnaires are despatched, for valuable feedback on quality and satisfaction with the service provided, with replies monitored and any appropriate action taken.

The company has a fully catalogued archival system for completed projects.